that I feel your pain. I have begun flying DL a LOT more since the move to TED and have been very lucky with upgrades, thus I am able to breeze through the First Class line at D -Gates. Where I would direct my complaints is the local manager at LAS - have no idea who he/she is. The name may be in another thread somewhere. I would BOMBARD that person with emails and force him/her to get on the phone with corporate. That is our only hope at this point - a TED reversal and the addition of some mainline sanity back at LAS. ESPECIALLY LAS-IAD !!!!!!