FlyerTalk Forums - View Single Post - Disappointing Experience with PP Misconnect
Old Nov 1, 2019, 3:30 pm
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1353513636
 
Join Date: Jan 2014
Location: SFO
Programs: OZ Diamond/*G, IHG Diamond Amb, Hilton Gold
Posts: 2,239
Disappointing Experience with PP Misconnect

I misconnected from a regional flight to EWR-SFO in PP the other day; disappointingly, the later flight with PP had no seats available in PP, and they would not bump out someone who got a free upgrade from back when people could select PP seats as E+. They also refused to rebook me in Business, E+, or via London in PP (which was the fastest way I could get home on UA flights with PP available). I would've though at least E+ would be doable, and the agent tried, however she said the system wouldn't allow her to give me E+ for free even though I originally bought PP and missed the flight through no fault of my own. I would certainly hesitate to buy a PP seat on a domestic flight if connecting in the future knowing I could end up in E-.
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