Originally Posted by canadiancow

This isn't the first time we've been "warned" about this, but I have two thoughts:

1. I've been unable to feed segments in the past. It's highly agent-dependent. In one case, she wouldn't do anything but what came in search results for SIN-SFO, which capped out at 3 segments, including SIN-TYO in Y. I found SIN-xxx-TYO in J. She just flat-out refused. Luckily I had a stopover left, so I told her I wanted to fly to YVR on the 8th instead. Then she asked when I wanted to go to SFO, and I said "the 8th". I got exactly what I wanted. Definitely harder to do this with one fewer stopover, but "I can't do it" coming from a front-line agent is NOT new.

2. What kind of search results will the new system give us? If it gives the options we want, it may all be a moot point, even if it's true.