Originally Posted by corky

Well, I won't be going back. I only went because I couldn't think of anywhere else near the Pantages Theater & we were seeing Jesus Christ Superstar after eating. First they sat us in a wind tunnel where we ordered drinks, after the drinks came we told them it was too windy so they moved us inside. Service was very ordinary and actually I had a couple issues. The check did not have a tip line. We were looking over the bill and saw the 20% added....but also noticed that no one had charged us for our drinks when they moved us to a different table. Since by then our server was no where to be seen and we had to leave to make the show, we let them treat us to our drinks (unknowingly).
I was commenting to my friend that we knew about the 20% because I had gone on their website but if I didn't know, I might not have noticed the "service charge" and no one mentioned it. I think that is pretty sneaky....I bet most people don't realize it and tip on top of it.

Here is their explanation:
https://www.dropbox.com/s/7rgcjdyku0fv2cw/faq.pdf?dl=0