Originally Posted by
Knobbgb
Maybe there was no account expiry before the new program launched (I don't remember the exact T&Cs), but even so, the new conditions are quite clear about when the account would expire. Even without logging in - surely your wife would have received emails about the changes in conditions and then the upcoming closing of the account?
Sorry for the late reply, but anyway my wife never mentioned anything (then again, many of her incoming e-mails end up in the spam folder), 1-2 months ago I asked the customer service to look for the account using various pieces of info (including a few e-mail addresses) but nothing came up, as if it had never existed :P
Not really that important, since she's been flying on (my) miles for quite some time now, but 1-2 every 2 years she'd get on a flight using a paid ticket (when the prices are that low that it's worth it), but (for whatever reason) she has a miles and more account now, so that's where these get credited now. Like I said, my gut feeling is that nothing past 2012 got credited and I don't remember her ever browsing her miles and bonus account online. We just always had that plastic card with us at the time (which is now also "missing" :P).
Anyway, I just wanted to say that account closures due to inactivity do, or at least did, happen.