Originally Posted by
LayanGam
I have just completed a long haul return trip from Christchurch (New Zealand) to Frankfurt. I booked business class through OPODO.
Unfortunately, when I was on the last leg of the return journey (Melbourne to Christchurch), I discovered that I had been booked onto an economy flight. This came to light when I was denied access to the airport lounge in Melbourne.
I searched through my emails to get clarification.They never informed me directly that they would change the class of travel.
The class of travel is not stated on each leg of the itinerary in the confirmation email .
They have sent me a total of 12 emails for this journey - some of the advertising, trying to get me to book car hire/hotels etc. The change to economy is only evident in one of these emails, and it is not stated directly.
You have to check the itinerary carefully to discover that they ave done this. Its a really annoying discovery, especially when you have already been travelling for 25 hours .You shouldn't have to scrutinize your documents so carefully, looking to see if the company is trying to "pull a fast one". That's not how a good client-customer interaction works
Was the original ticket all in business class and then changed to have the final segment in coach? If so, are you entitled to a refund? If your return originated in FRA and was all on one ticket, with connections, you might be entitled to EC261 downgrade compensation for 75% of the price attributed to the downgraded segment.
BTW, did your flight for the final segment have a business class cabin (or seats forward of the curtain with special service, etc.) or was it an all coach flight and if so, was this true when you purchased the ticket?