Originally Posted by
allset2travel
Earlier this month, KEF was shut down for 1 day due to severe wind conditions. Unfortunate my flight on Wizz Air (KEF-WAW) was affected. It has only one flight daily! Long story short, I received several emails including one with info about eligibility for expense reimbursement (even though it was due to mother nature! This was confirmed on it's web site). There was no link to file for compensation. Poked around quite a bit online to no avail trying to find a form to fill, etc.
This was my first flight on Wizz and am NOT a member of their FF.
Can the experts here point me in the direction of how/where to file this claim online? Thank you so much.
BTW, also found online some third party who would act on my behalf to handle the claim. My first instinct was "don't bother". Thoughts?
If the airport was shut down, then you are not due compensation, but only the "expense reimbursement" you mention. The email you received should have given you the details you need to claim these expenses back (and should be nothing more complex than submitting copies of the receipts, presumably via
their online claim form).
The airline has a duty of care regardless of the reasons for the delay in transporting you, which is why these expenses can be reimbursed. However, because the reason the flight was cancelled was out of their hands, there will be no compensation under EC261/2004 due in this case.