Originally Posted by
GW McLintock
if the air bladder is actually broken (reset is unsuccessful), it gets fixed as quickly as it can get to wherever there are parts to fix it. As the OP did, a pillow or blanket to sit on makes it comfortable enough!
The FA specifically mentioned extra pillows/blankets as the next option if the reset didn't work. He clearly has had to deal with this frequently. He mentioned that B6 will NOT be using these seats on new aircraft.
Note that the reset switch is under the seat bottom. I reset myself the second time.