1)theres already a thread about this program - Skymiles Select Program

2)The main issue seems to be you didnt think about what the program would actually offer you versus what you already get. This isnt DLs fault that you bought something without thinking it through.

3)if an agent really did promise a refund, then they should be able to see this in the record of the chat. However the terms do say it's a non-refundable purchase. Also it's possible the agent was meaning they would put in a request for a refund, not that they were actually promising a refund.

4)none of this is a fraud nor is any of this a switch and bait. Quite simply you bought a non-refundable service without getting details and now expect DL to let you out of the purchase.