Originally Posted by
thunderdeacon
It is probably good that the room upgrade benefit was removed from the list of benefits; it was a false promise in my experience. After about 100 stays in the last two years, I can say that I was only ever upgraded maybe 2 or 3 times. So removing it was an honest move, at least. Next would be the early check-in, late check-out benefit. I would suggest getting the franchisees on board, or perhaps this benefit should go as well. So I suppose my suggestion would be to do something to make sure that the current benefits are being honored by member hotels. Also, it would be nice to know the number of the Elite Customer Hotline.
Thank you for your assistance.
Oh my! It is upsetting to learn our trusted partners could not deliver on this expectation. Please note that some of these perks are limited to hotel availability, although we are always open to hearing how to improve our offerings. This does start by ensuring our partners are aligned on these service expectations. I appreciate you stopping by to share your comments with us. Send us a message with your membership details and we will get you the correct contact information. Chat with you soon! *Julio