Originally Posted by
anabolism
I know! I've sent feedback to Hilton Corporate about the utter pointlessness of checking in online or via the app only to have to go through the full process at the desk, including verifying the room rate, one's address, taking a credit card imprint, etc., all of which was handed online or in-app already.
That's not even to speak of local maybe or maybe-not required quasi-diplomatic stuff, i.e. where they take your passport back and do who-knows-what with it for 15 minutes.