Originally Posted by
arlflyer
This made me chuckle, I have to say. There aren't many aspects of the guest experience in which I find U.S. properties to be ahead of their counterparts in other regions, but check-in/out is one of them. When I travel internationally, the process is sometimes so protracted that it feels like I have taken out a mortgage with less effort and paperwork.!
I know! I've sent feedback to Hilton Corporate about the utter pointlessness of checking in online or via the app only to have to go through the full process at the desk, including verifying the room rate, one's address, taking a credit card imprint, etc., all of which was handed online or in-app already.