Serves as the primary zone activity management control and oversight, Pro actively monitors the flow of aircraft arrival and departure processes during a shift with other operating organizations to achieve optimum operational performance and support of the Core4 Initiatives.

• Receive operational turnover from previous shift, prioritize and develop tactical plan to address all issues in area of responsibility
• Monitor inbound flight activity and communicate irregularities; Tracking of arrivals into gates to insure flights are met and PLB’s are brought to A/C within time standards
• Identify, preplan and manage the execution and decision points of all planeside activities including baggage processes, customer boarding, fueling, catering, tech ops, and general aircraft servicing for all flights within established reliability goals; document and escalate critical issues
• Identify and communicate operational updates for key departures/arrivals STAR, Priority, MST Critical, red zone, etc.
• Security Check Validation; Validate A/C that require security checks prior to boarding and departure have been properly completed and documented
• Identify, preplan and manage all irregularities such as MST, weight restrictions, critical, cancelled flights, gate changes, ATC/WX, medical emergencies, major/minor flight alerts, tech ops, vendor, facility, customer and ramp staffing and process issues
• Coordinate logistics for customer or employee injuries and aircraft damages or intervene where applicable with appropriate personnel
• Monitor/answer all area radio channel and phone calls pertaining to operational area of responsibility and give appropriate guidance and leadership ensuring consistent operational safety, and service reliability
• Proactively manage gate holds in area of responsibility with respect to departure sequencing. Communicate to Gate Manager’s deviations to planned departure or may impact departure of flight for gate planning
• Timely delay coding and delay resolution with area leadership. Provide feedback and trend analysis on operational performance, research delays with area supervisor for root cause analysis and resolve disputes; Identify changes required to prevent future delays
• Develop and support standard work and continuous improvement processes
• Develop and support standard work and continuous improvement processes
• Other assignments and collaterals as directed by departmental and hub leadership