He writes with snark, yes.
And the difference between family dropoffs/pickups and ride app companies is much greater than the difference between the ride app companies and cabs, who should be treated the same.
As an individual who drops off and picks up family and friends regularly, Logan has gotten impossible to reach curbside in the past 2 years. Getting any group into a slightly remote location will be good for pickups, but also good for buses who often have to wait many minutes just to get to their dedicated curbs (have you seen the backups between B and C?) and for emergency vehicles.