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Old Oct 13, 2019 | 7:02 am
  #9  
Knobbgb
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Originally Posted by giorginho
My wife's M&B account was deleted, as nobody within Aegean can find it any more. She must have last credited miles from an Aegean flight around 2011 or 2012, but we are pretty sure that the account has been taken out of existence quite a while ago... I remember asking them when I registered with M&B back in 2012 and they were positive that the miles will never expire. Doesn't seem to always be the case (but then again my wife never even logged in online etc., so maybe that "dead silence" had something to do with it).
Maybe there was no account expiry before the new program launched (I don't remember the exact T&Cs), but even so, the new conditions are quite clear about when the account would expire. Even without logging in - surely your wife would have received emails about the changes in conditions and then the upcoming closing of the account?
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