Originally Posted by
flyjfk
I think the problem is that the passenger has already used one leg of the flights then there was a schedule change. In this case, they wouldn't get the full refund, and the agent might have just had the system error (which is SUPER frequent for TK to have) while calculating the price of the remaining legs.
Originally Posted by
flyjfk
It's almost 2020 and TK call center is still incapable of doing things on its own, relying heavily on ticketing offices. It's an awful customer service
The OP has not answered this question that I've asked in one of my previous posts.
Originally Posted by
ISTFlyer
Is the flight date past or not?
The problem could be that the OP has used a leg, as you mentioned or it could be that the OP didn't ( couldn't ) show up for the flight that the first call center agent re-booked him.
For your last paragraph, I could say that TK is saving a lot of money by contracting and pooling different call center companies and not giving them full authorization as their own employees. It's not a customer-friendly movement but TK is happy with its current system. Also, consider that many people give up when they hear that they need to contact one of their sales offices.