Originally Posted by
ISTFlyer
Unfortunately, your case would take months and months, and TK would wait for you to give up. Don't give up.
In the first plan, they should have refunded your whole ticket. The agent was definitely wrong. If there is a schedule change for more than 15 minutes, you are eligible for a FULL REFUND. However, as the agent changed the date to 15 days later, this means that you have lost your right to cancel without penalties. You should have HUACA.
I think the problem is that the passenger has already used one leg of the flights then there was a schedule change. In this case, they wouldn't get the full refund, and the agent might have just had the system error (which is SUPER frequent for TK to have) while calculating the price of the remaining legs.
It's almost 2020 and TK call center is still incapable of doing things on its own, relying heavily on ticketing offices. It's an awful customer service