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Old Oct 12, 2019, 4:16 am
  #1  
SusanDK
 
Join Date: Jun 2004
Posts: 3,773
Cannot reserve when logged in

I'm trying to make a reservation for a car after logging into my Hertz account and continue to get the error message:
  • We're unable to process your request at this time. Please "Contact Us". [DE11]



However, if I log out, I'm able to get quotes and carry through to reservation for the exact same dates I'm searching when logged in. I've tried when logged in to delete all discount codes and just reserve without applying any codes but continue to get the same error.


Any ideas why I can reserve as Guest but not when logged in? The rental location is CPH if it matters and my profile has my U.S. address and driver's license.


SusanDK is offline