Originally Posted by Ross0

Meeting services is one of the most dysfunctional teams/groups in AA's system (and I realize that's saying quite a lot these days). I constantly have problems with meeting services and using BE awards. I find about 90% of the time my BXP1 does not get properly applied and the reservation shows as ticketed in main cabin with a seat in economy and it takes about a dozen communications (calls, tweets, etc.) to AA to finally get someone who can sort it out. It's beyond pathetic. Most of the time I can't deal with it until T-24 because most agents aren't able to see (or at least understand) the issue and swear everything is fine. Then, once inside 24 hours I call up to let AA know the issue has finally materialized because I can't check in. Then, I have to fight again because there are still agents who insist that you can't check in online ahead of time with a BXP1 (that used to be the case, but is no longer true). I just keep HUCA until I get an agent who realizes he/she needs to force the re-issue.