Originally Posted by
canyonleo
Isn't that essentially what we have now, where calling the Concierge line one can just choose to speak to the next available agent as opposed to leaving a message for one's assigned agent?
I don't know. I'm almost always out of the country when contacting mine, so 100% of my inquiries have been by email.
As much as I like the concept of personal concierges, when people are saying they get better and faster service via Twitter, it seems something is out of whack.