Originally Posted by
joe_miami
Mine is great, but the whole concept seems outdated, since the concierges get at least two days off per week and customers, let alone "elites," generally expect same-day replies these days. Hyatt should just have a dedicated Globalist team that handles incoming requests, perhaps with case/tracking numbers so that follow-ups get routed to the same rep.
Isn't that essentially what we have now, where calling the Concierge line one can just choose to speak to the next available agent as opposed to leaving a message for one's assigned agent?