Originally Posted by
IAN-UK
I'm not sure I understand fully your problem.
I think English may not be your first language, and with THY you are talking to others who do not use English as their first language. A sure recipe for miscommunication.
Open a new process with customer care and write a simple message on the lines of:
(PNR)
The schedule has changed.
I cannot accept the new dates/times.
I should like a FULL refund.
Please advise
you could ask the same question on Twitter
I did so. And they do no care to answer MY questions. Instead they asked the dates and times when they refused me when I called their call center. I had this info and provided it right away, From that moment I`m receving messages with " we need more time' for months!
This is a ticket from South America to Estern Europe, it is expensive. and I`m extremely sad I`ve chose this company. What can I do more?