Originally Posted by
ajl1239
Despite U.S. legacy airlines being the world's most profitable, they don't seem to want to invest in the most basic things to improve the passenger experience. I was at the ORD K gates yesterday and it was like a scavenger hunt to find functioning plugs on the bottom of seats, despite many being present. How about spending some of your wild profits to make the waiting experience just a little more tolerable at your hub airports, AA? Give me a break.
I hope you're not holding your breath. Your complaint is actually for the airport authority, not the airlines, who do not own the terminals.