FlyerTalk Forums - View Single Post - AA needs to invest in decrepit gates at ORD
Old Oct 3, 19, 10:12 am
Join Date: Oct 2011
Location: DFW
Programs: AA EXP - Marriott LT Platinum - National Exec Elite
Posts: 1,112
Originally Posted by ajl1239 View Post
Despite U.S. legacy airlines being the world's most profitable, they don't seem to want to invest in the most basic things to improve the passenger experience. I was at the ORD K gates yesterday and it was like a scavenger hunt to find functioning plugs on the bottom of seats, despite many being present. How about spending some of your wild profits to make the waiting experience just a little more tolerable at your hub airports, AA? Give me a break.
I hope you're not holding your breath. Your complaint is actually for the airport authority, not the airlines, who do not own the terminals.
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