Originally Posted by intuition

Took 7 days for my report to be ready.
I had some issues downloading it until I realised you need to use a browser that allows you to specifically allow pop-up window for the download to be initiated.

As for ACV and the connection to spend, if it is, it must be very loose. Perhaps and average over a long period or spend only makes up a small part of the value.

One interesting detail is that they have on file all the times their crappy IT have charged my creditcard for seat selection, despite being plat on AY-flights, as that is listed in the ancillary part of the report.
Also, they track the iphone app but not the andoid one.
And they track lounge visits (but at least not consumption

And finally, in the 400 page long report is listed all AY+ account transactions and I will finally be able to track the mysterious difference between their and my lifetime count. IF I have the tenacity to extract the data...