Old Sep 28, 19, 3:59 pm
  #12  
Often1
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 48,130
Originally Posted by BrlDsguise View Post
The OP is talking about a personal item so it wasn't going to go into the overhead bin. If Frontier made $60 and lost a customer it wasn't a great business decision.
Sure it was.

It has preserved its brand. Its agents do not have discretion, it is known that they do not have discretion, and the problem becomes that if F9 starts accepting bags which are a "little" over, that becomes the new standard and then it is a "little over" that.

The reality is that people who say that they are "walking" rarely do. The people who get annoyed when they see others getting away with scamming that baggage (or other rules) is that it upsets them that they either paid the fee or managed to measure their bag before heading to the airport.
Often1 is offline