Originally Posted by Seattle68

I had a disappointing 4 night stay recently. There was a note one night that water would be unavailable for four hours the next day due to maintenance. As it happened, I had a very late night with plans to arise late. I called and explained the situation and asked if there was another room without the issue, but was told it was hotel-wide. When I asked if I could have some points as compensation, I was told that a manager would be asked. I mentioned it again at checkout, and was told the same thing again.
With Bonvoy Titanium status, I would have expected either points or a response from the manager. I was surprised to get neither.