W Hotel San Francisco [Master Thread]
#227
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,765
#230
Join Date: Sep 2012
Location: NYC
Programs: DL DM; Marriott Ambasador Elite
Posts: 624
Stayed at this property on Friday and Saturday with my wife and 3 y/o. The first night we were in a standard room, which was very tight. The room had very cheap looking white wooden window shutters and a pulsating red lamp in the form of a Buddha which I found difficult to disable (although it was 2AM and we had just flown in from NYC, so that was likely part of it). Overall, I did not enjoy this night of our stay.
The second day we transferred to a “mega corner room,” which at $420 seemed like a bargain in SF. Service was very helpful in terms of the transfer; they moved our bags into the new room while we were out. This was a far better room, with a king bed, good views, and plenty of space to navigate.
The lobby scene is the typcial W clubby thing, which isn’t really for me but seems to be popular with others.
I thought Trace, the lobby restaurant, did a very good breakfast. Free platinum options were limited but good.
The second day we transferred to a “mega corner room,” which at $420 seemed like a bargain in SF. Service was very helpful in terms of the transfer; they moved our bags into the new room while we were out. This was a far better room, with a king bed, good views, and plenty of space to navigate.
The lobby scene is the typcial W clubby thing, which isn’t really for me but seems to be popular with others.
I thought Trace, the lobby restaurant, did a very good breakfast. Free platinum options were limited but good.
#231
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,300
Regardless, it's a nice room and I was pleasantly surprised by this property. Would not hesitate to return, especially if they have a parking package on sale.
#234
Join Date: Aug 2013
Programs: Alaska 75K, SPG Platinum 75 and Lifetime Gold
Posts: 36
No water during the day
I had a disappointing 4 night stay recently. There was a note one night that water would be unavailable for four hours the next day due to maintenance. As it happened, I had a very late night with plans to arise late. I called and explained the situation and asked if there was another room without the issue, but was told it was hotel-wide. When I asked if I could have some points as compensation, I was told that a manager would be asked. I mentioned it again at checkout, and was told the same thing again.
With Bonvoy Titanium status, I would have expected either points or a response from the manager. I was surprised to get neither.
With Bonvoy Titanium status, I would have expected either points or a response from the manager. I was surprised to get neither.
#235
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,300
#236
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
I had a disappointing 4 night stay recently. There was a note one night that water would be unavailable for four hours the next day due to maintenance. As it happened, I had a very late night with plans to arise late. I called and explained the situation and asked if there was another room without the issue, but was told it was hotel-wide. When I asked if I could have some points as compensation, I was told that a manager would be asked. I mentioned it again at checkout, and was told the same thing again.
With Bonvoy Titanium status, I would have expected either points or a response from the manager. I was surprised to get neither.
With Bonvoy Titanium status, I would have expected either points or a response from the manager. I was surprised to get neither.
I also doubt in this case that any manager telling you that would have helped you much.
#237
Join Date: Aug 2013
Programs: Alaska 75K, SPG Platinum 75 and Lifetime Gold
Posts: 36
Four hours without a usable bathroom is a pretty major inconvenience if one intended to use the room during those four hours. And I never claimed to be “entitled” to something. I said I was disappointed.
#238
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AS 75K; UA 1MM; Hyatt Globalist; Marriott LTP; Hilton Diamond (Aspire)
Posts: 56,300
#239
#240
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,268
I would feel entitled to running water in a hotel room for the entire stay. If the 4 hours is 1am to 5am, maybe not so bad. But if it’s 6:30 am to 10:30 am on a work day, it’s a big deal.
I’ve had hotels offer to comp me the night with this problem. In fact every time it has happened (3). I usually ask for the points equivalent.
While I don’t necessarily feel “entitled” to that, I certainly would expect a management response when i raised the issue. Hard to see how expecting a management response rises to entitlement.
I’ve had hotels offer to comp me the night with this problem. In fact every time it has happened (3). I usually ask for the points equivalent.
While I don’t necessarily feel “entitled” to that, I certainly would expect a management response when i raised the issue. Hard to see how expecting a management response rises to entitlement.
Last edited by beachfan; Sep 26, 2019 at 4:12 pm