FlyerTalk Forums - View Single Post - Marriott and Sheraton brand differences?
View Single Post
Old Sep 21, 2019 | 11:10 am
  #5  
MSPeconomist
A FlyerTalk Posting Legend
40 Countries Visited
60 Nights
5M
15 Years on Site
 
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 102,617
Originally Posted by C17PSGR
There's two parts of the answer.

First, in Eastern Europe, South America, and Australia, there's not a lot of difference in the brand standard and in many cases, they aren't in the same countries.

I haven't stayed in Sheraton's in Western Europe or Asia, as the Marriott choices there are generally excellent.
)_
In the US, Marriott's are usually better than Sheraton's which are all over the place ranging from a dump to a perfectly acceptable business property. Having just spent a couple of days at a well-maintained Sheraton, one noticeable difference in the US is the lounge. The Marriott brand standard has the lounge open every S-Thursday night, that's not a Sheraton requirement. Also, the Marriott brand standard has a better breakfast standard than Sheraton (meat, not just eggs, more fruit and yogurt). The Sheraton standard doesn't seem much better than a Fairfield Inn, except for real plates and silverware. The evening snacks at the Sheraton lounge are also below the Marriott standard. I've probably stayed at 5-10 Sheraton's in the US and that's pretty consistent.

Bizarre though to split a building in Frankfurt between Sheraton and Marriott. Would be very interesting to understand the thought process.
To put it differently, the Sheraton brand standard is that lounges are open seven days a week, while Marriott permits lounges to close for the weekend. Moreover, in the USA, guests with lounge access are supposed to be able to enter lounges 24/7 to get small snacks, bottled water, etc., although these usually aren't replenished until the morning or evening.

The Sheraton at FRA is indeed nice and has a good lounge. I'm also puzzled by the division and partial rebranding.
MSPeconomist is offline