Originally Posted by
Davo21
Hello all
My wife and I are travelling to South America for a few weeks in November 19. The booking is through an online tour agent who specifically advise they do not do seat reservations. That's OK.
The flights to and from S.A. are on a Latam Group ticket. The actual flight home from Santiago to Sydney is on a Qantas plane, co-shared with Latam [LA 0807].
I have successfully requested and reserved seats on all flights, but cannot on the Santiago>Syd leg. On the Latam website that flight does not show up at all. On the Qantas "Manage Bookings" site, I get a message that seat reservations are not available.The plane is a 747.
I have called Latam and been told to call Qantas as it is their plane. I have called Qantas and been told to call Latam as it is their ticket..Our agent told us to contact the airline/s.
Can someone please offer some guidance or assistance. We have never before been unable to select a seat, which is a very important factor to us.
Many thanks
I had this problem last week on codeshare flights operated by QF. I contacted QF via their SMS number and asked them to assign the seat, providing the native QF flight number and QF record locator. It worked both times without a problem.