I got a response today to a comment sent 3 weeks and 5 days ago.
While I suspect status should factor in to the response time, it would be sad if they think that is fine response for anyone in Altitude population.
There was no rush of my comment; I just thought they should know the good and bad parts of this particular flight so as to commend the good and address the bad. I have no confidence in either but I did my bit.