My recent conversation with an idiot clerk in a similar conversation, "so you are telling me that of 6000 properties worldwide in the Hilton related portfolio, you have decided to do this to me, a Lifetime Diamond, this makes you unique among all properties" Can I please have you full name and that of your GM, so that I can pass this along to corporate?" At which point he went away, came back with a night manager who apologized profusely, and assured me that this guy was a newbie, who did not know any better........and I should be very happy with the gigantic suite that they were now giving me......