Originally Posted by
SparseFlyer
It will be considered abnormal / too long once it passes 40 business days.
I wouldn't go as far as saying that "AC doesn't care", but they definitely don't appear to have the resources to clear their pending backlog any time soon...
I'm actually glad they don't have a phone number. It would probably make turn around times even worse.
The lack of a phone number is indicative of how they view their customers. As annoyances to be dealt with on their own terms. AC's lack of investment in a customer relations department that can address customer needs in a timely manner is further indication.
If they cared, they would fix it. People still choose to fly AC, so it is not impacting their revenue in any meaningful way, so they don't care, and they don't fix it.
A.