In May, I reserved a 3BR villa at this property for late December.
Your reservation has been confirmed for your upcoming stay at Sheraton Broadway Plantation
...
Villa Type: 3 Bedroom Lockoff Villa
I have since planned a trip with my extended family to stay here.
Now, nearly 4 months later and 3 months before our visit, I receive
The Plantation Phase does not have a 3bedroom lock-off unit; however we can confirm a 2 bedroom and a 1 bedroom which is what makes up the 3 bedroom lock-off. We will ensure to keep the units as close together as possible
How does a resort suddenly "not have" a type of villa that they
still advertise on their web site and confirmed for a reservation months ago?