Originally Posted by
Dave Noble
Seems a perfectly logical thing for Hertz to work on - people accidently or deliberately booking more vehicles than they wish to actually rent, can impact on other people who want to make a booking and impact on revenue
How is not that a logical process to work through. This is also not a system issue, but simply a programme to detect duplicates and email people - this is an enhancement and not a fix to parts where there may be issues
I only keep duplicate reservations because they can't get their act together and are completely unable to provide any of the suitable alternatives when a car that was reserved is unavailable (provide an appropriate upgrade, or less ideally, a rate adjustment to the normal midsize rate for a less suitable upgrade, or at worst, downgrade).
Another situation where numerous reservations would be appropriate would be in snow country, when you need AWD/4WD but since thats not reservable, you choose an SUV and hope its not FWD, and if it is, may as well just get the midsize/fullsize.