FlyerTalk Forums - View Single Post - Diamonds are not actually precious to Hilton
Old Sep 14, 2019 | 12:21 pm
  #6  
Super Mario
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Join Date: Aug 2017
Programs: Hilton Diamond, IHG Spire Ambassador, Global Entry
Posts: 4,337
Originally Posted by lcohen999
If you had a confirmed reservation and were walked, you are entitled to compensation for that.

https://loyaltylobby.com/2017/12/27/...-compensation/
Are you sure? There is a difference between being walked during check-in time and showing up after midnight. According to the Hilton terms:

"Arrival Time: Your reservations will be held until local hotel hold time."

Imagine running a hotel and you hold 10 rooms a night for people who never show up. I have never heard of a hotel loyalty perk that will hold a room for you until you decide to arrive. Sorry, but it is not their "problem or mistake" when people don't show up past a certain time. I've always called if I was going to be late, and it has never been a problem.
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