Originally Posted by Aknoff

Thanks for the quick feedback. They ended up getting themselves on AF BOS-CDG-BOS in J. I’m assuming they just purchased this fare outright but didn’t get a chance to connect before they took off. They also cancelled their Norwegian ticket (which was an option presented to them) and are expecting a refund. As a follow up question, since they cancelled their Norwegian ticket due to the cancellation of their first flight, are they still entitled to EU261 or is that out since they flew a different airline in the end? They were still delayed more than 6 hours due to Norwegian’s mechanical delay. I’m totally unclear on if/what they can claim in this scenario. Thanks again!