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Thread: The St. Regis Mardavall Mallorca Resort, Spain, 2005 on [Master Thread]
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Old Sep 11, 2019, 1:00 pm
  #91  
bhrubin
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Join Date: Aug 2013
Location: Southern California, USA
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Originally Posted by canael
I got the SNAs back yes and after some intervention I did get upgraded to a lower cat which was not even close.. It was only a 2 night stay. Ambassador wasn't able to help..

I agree that anyone can claim that things got stolen, however it wasn't something particulary expensive that is worth stealing per se. It's just poor service and it shouldn't happen..

Talk to GM was after I had left the property, so FB credit was for the next stay inlcuding the "upgrade" that I would have had anyways..
Well, at least you got your SNAs back. For a 2 night stay with those issues, the airport transfer would not have sufficed for me as service recovery, either.

We have to demand better service recovery when we actually are on property or before arrival to get it in most cases.

Do you have a future stay planned there? Otherwise, I'd insist the GM apply the credit to this stay.
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