FlyerTalk Forums - View Single Post - Consolidated "You Have Multiple Reservations" Thread
Old Sep 11, 2019 | 10:20 am
  #1  
akdancer
20 Countries Visited
1M
All eyes on you!
10 Years on Site
 
Join Date: Mar 2011
Location: SEA, SFO, formerly ANC
Programs: AS 1MM/MVPG, Hertz 5* -- AA, DL, UA
Posts: 133
Consolidated "You Have Multiple Reservations" Thread

Something new from Hertz? I got an e-mail last week about multiple reservations I had made for 3 days later (same location). It says Hertz "recommends" that I keep the one they choose, and they would delete the other one. By three days out, I knew the one I wanted and deleted the other - I often follow this scenario when I'm not sure how long I'll keep a vehicle, or for another reason. I cancel without an e-mail prompt from Hertz.

I understand Hertz wanting to manage its inventory more closely, and it's possible to overlook a duplicate - or maybe someone needs two vehicles.

Today, same story with reservations for next week, but this time it was for two different days at two different Bay Area locations. I called Hertz and the agent - after checking - said it must be something new. No one knew about the e-mail, or knew what to do.

FINALLY - and this is the main point of my post: I noticed a box that said KEEP ALL RESERVATIONS. I clicked it and got a reply that all were kept. Since the agent didn't know about this option, I wanted to alert everyone that there's a new "trick" we need to learn.
akdancer is offline