Originally Posted by
lsquare
... My concern is UA243 and UA871. I have roughly 1 hour 4 minutes layover at SFO. I checked the flight histories of the two flights since the travel waiver came into effect. I'm not interested in changing my flight dates because I'm flying in on Tuesday and coming back on Friday. Also my hotel reservation in TPE is non-refundable. I asked UA customer service what they would do if I don't make it on to UA871 due to a delayed arrival with UA243. The rep said if I'm stuck in SFO, then UA will give me a voucher for a hotel at SFO (don't know where) and reimburse me for my out of pocket expenses such as food. I just need to submit documents to UA's website. Is this true? ..
Probably, if these flights are on the same ticket.
UA could pull, out of our control excuse, but has not in the past.
Better to schedule travel via a different airport.
And yes this has been happening on-off for the past couple of years.
Travel Waiver: SFO San Francisco Runway Construction (1R/28L) 29 Sept - 1 Oct 2018{2018}
Weekend repaving of SFO Rwy 28L causing UA delays?{2017}
and has happened in other airports. one example
Runway construction at EWR and Impact to UA's Operations [20 Sept - 30 Sept 2014]
runway work is just one of the hazards of air travel
Originally Posted by
lsquare
.... I'm just surprised that UA wouldn't announce this back in August when I made my reservation with them. ...
This was announced by the SFO Airport in mid-August (although this has been under discussion for some time, exact dates unknown until mid-August. UA posted the waiver about a week later -- about 2 weeks ago and has been showing up on the itin page for some time.