Old Sep 7, 19, 1:51 am
Join Date: Mar 2011
Location: Window Seat
Programs: National Executive, HHonors Gold, IHG Platinum, Hyatt Visitor
Posts: 2,009
Originally Posted by GW McLintock View Post
That happened to me once at Hertz many years ago. That said, I had texted my friend (the manager lol) that I was going to be arriving early. But when I spotted it they adjusted my return time up half an hour and it evened itself out.

The real problem with what my home location does is they pre-print the contract then you go out to the booth in the garage (skip the counter for Emerald only) and they attach a key to that pre-printed contract but don't give you a new contract print out showing your vehicle, since it isn't assigned until you get there and select it. This can be a problem if you get pulled over or you need to file a damage claim as your "original contract" does not show what vehicle you rented.

Bottom line when dealing with these rental car companies is you need to get the necessary paperwork every step of the way. That means a contact when you pick up, showing your exact charged time and what vehicle you have. That means if you spot damage on the vehicle you get it marked before you leave... if you don't see it until you get out of the garage into more light, drive back around and show it to them and get it marked. That also means a receipt when you drop the car off. These steps take minimal extra time but can save you a lot of hassle and delay in the event something goes wrong.
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