Originally Posted by
estnet
Recently flew USA - EUROPE, no problem, pre- check on boarding pass. Return 2 weeks later - get SSSS - weird I think, but "oh well", global entry asks which flight I was on - never happened so I ask if my known number is not in my record - agent says he "can't say". So I notice no pre check on my connection, go to AA agent who says number is not in my account and she can't see it if it's in my profile - well it's been there for years....
While I'm looking it up for her to enter she somehow miraculously finds it and reprints bp which now shows pre-check - but no one can tell me how it ever got deleted in the first place.
Does anyone have a clue?
I think that your thread title is unfair. It implies that AA did something with the purpose of deleting your number; and you have no information to that effect. Wait until you find out what happened before you assign blame.