Old Sep 5, 19, 6:20 am
  #5  
aww3583
 
Join Date: Jul 2013
Location: Gulf Coast
Programs: HH Diamond; National EE
Posts: 1,561
Originally Posted by storewanderer View Post
There are two things at play: they draw up the contract and that is the "rental time" but then there is a second time called the "charged time" which stamps at the point at which they assign a vehicle to your contract. This is quite common for small locations with limited staff that hand keys out at the counter (no "exit gate") to draw up contracts in advance but the "charge time" should not actually start until they attach the vehicle to your contract. It is definitely worth making sure you leave the location with a contract that clearly shows your "charge time" which should appear right below the "rental time" once the vehicle has been assigned to you.
Iíve rented from this location 50+ times in the last few years and this is the first time this has ever happened. Hopefully it was a one-off mistake on an agentís part.
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