Originally Posted by
Often1
Without details, hard to say much.
Not necessary.
Originally Posted by
SimProgrammer
Does anyone know what remedies I have? And from where?
Airlines is definitely out because the laptop was outside the airline's control. In term of the pax causing the damage, it simply will take too many efforts without a proved success.
Your best bet is with the travel insurance, even denied. First, you should file a complain with your state's insurance commissioner (IC) first. The IC will help you getting the insurance company back to the table to work out a solution. If not, then you can go after the insurance company for insurance bad faith.