Originally Posted by
andreiz
Thank you. Emailed and they promptly responded that they don’t upgrade award stays, instead they will offer a cash upgrade at check-in. Is this typical of this property?
Sounds like whomever replied is not well trained or did not know your a Glob. They are not required to upgrade you in advance but any upgrade on arrival (which you are guaranteed unless they are sold out) is complimentary. I’ve never been a “offered” a cash upgrade from any Hyatt....