Andaz Tokyo - REVIEW - MASTER THREAD
Jun 29, 2019, 11:45 am
#1486
Join Date: Sep 2010
Programs: Hyatt diamond
Posts: 645
Uhh probably because selling them at 2,3,10x the normal value is a much better business decision than giving them to you for 15 or 20k points? It's a business not a charity. I am all about expecting loyalty benefits to be honored and calling out companies when they abuse the relationship, but frankly I have to say if you are expecting award nights during the Olympics I think you are being beyond absurd. I would use a different term but I don't want to get hit with some moderator nonsense. Just patently absurd.
Jun 29, 2019, 11:50 am
#1487
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,393
Since rates at the Andaz for a base level room can be about 70,000 yen per night (plus tax, etc.) on some dates, a thousand dollars a night might not be enough during the Olympics even if the property isn't contracted out to VIPs.
Aug 29, 2019, 8:33 am
#1490
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 10,052
New subway station opening for Toronomon Hills
Direct subway access coming before the Summer Olympics.
Direct subway access coming before the Summer Olympics.
Aug 29, 2019, 8:55 am
#1491
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
New subway station opening for Toronomon Hills
Direct subway access coming before the Summer Olympics.
Direct subway access coming before the Summer Olympics.
Aug 29, 2019, 4:07 pm
#1492
Join Date: Oct 2010
Programs: Hyatt Globalist
Posts: 404
Aug 31, 2019, 8:57 am
#1493
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,393
When the DC Metro was being built, workers seemed to be digging holes at the same intersections for several years.
.....and then we have the subway system in Shanghai, where available subway maps cannot keep up with the new lines that are being opened.
.....and then we have the subway system in Shanghai, where available subway maps cannot keep up with the new lines that are being opened.
Sep 2, 2019, 8:09 am
#1494
Join Date: Dec 2011
Location: SEA
Programs: BA Gold, Hyatt Glob, MR Plat, HH Diamond, IHG Amb
Posts: 443
Anyone know the right email address to use to request an upgrade to a king room with the Tower view (as a Glob)?
Sep 2, 2019, 9:31 am
#1495
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Sep 3, 2019, 5:09 am
#1496
Join Date: Dec 2011
Location: SEA
Programs: BA Gold, Hyatt Glob, MR Plat, HH Diamond, IHG Amb
Posts: 443
I've always received prompt and efficient responses from [email protected]
Sep 3, 2019, 5:19 am
#1497
A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,393
Sep 3, 2019, 7:27 am
#1498
Join Date: Aug 2007
Posts: 1,161
Sounds like whomever replied is not well trained or did not know your a Glob. They are not required to upgrade you in advance but any upgrade on arrival (which you are guaranteed unless they are sold out) is complimentary. I’ve never been a “offered” a cash upgrade from any Hyatt....
Sep 3, 2019, 8:37 am
#1499
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,158
Just a guess, but I think they might mean that they will not guarantee an upgrade and if you would like to lock in an upgrade it is possible as a cash upgrade. This is well within the WoH T&C.
Nevertheless, this is a departure from their policy in the past (the management level staff has changed and I noticed many economies on our last stay in May of this year).
At the moment, I think I would request a "clarification", and see if you can get anyone better. Other than that, I would demand the upgrade if it was showing online for the entire length of your stay. Unfortunately, properties can be very stubborn and stingy regarding such upgrades.
Good luck
Sep 3, 2019, 9:35 am
#1500
Join Date: Dec 2011
Location: SEA
Programs: BA Gold, Hyatt Glob, MR Plat, HH Diamond, IHG Amb
Posts: 443
I suspect that there might be a slight language miscommunication.
Just a guess, but I think they might mean that they will not guarantee an upgrade and if you would like to lock in an upgrade it is possible as a cash upgrade. This is well within the WoH T&C.
Nevertheless, this is a departure from their policy in the past (the management level staff has changed and I noticed many economies on our last stay in May of this year).
At the moment, I think I would request a "clarification", and see if you can get anyone better. Other than that, I would demand the upgrade if it was showing online for the entire length of your stay. Unfortunately, properties can be very stubborn and stingy regarding such upgrades.
Good luck
Just a guess, but I think they might mean that they will not guarantee an upgrade and if you would like to lock in an upgrade it is possible as a cash upgrade. This is well within the WoH T&C.
Nevertheless, this is a departure from their policy in the past (the management level staff has changed and I noticed many economies on our last stay in May of this year).
At the moment, I think I would request a "clarification", and see if you can get anyone better. Other than that, I would demand the upgrade if it was showing online for the entire length of your stay. Unfortunately, properties can be very stubborn and stingy regarding such upgrades.
Good luck