Plain and simple, I screwed up and forgot to purchase my fare locked Polaris fares to Santiago. I purchased the fare lock with my Amex Platinum so the cost would have been absorbed via the $200 annual airline credit because I wanted to wait for refund confirmation for my original EZE itinerary. Well over the long holiday weekend, I spent it in Boston and just flew back this morning. Thinking that it was Sunday and NOT Monday, I totally forgot that my fare lock expired today. I got the email from United saying that my held reservation had been cancelled. I checked the original itinerary online and it was not available at the same price.
I called United reservation and after explaining what had just happened, the agent typed around and after about 15 minutes on hold she did a "re fare" her words not mine, and brought my original fare and itinerary back. She completed the booking for me and even got me the same seat assignments. The Polaris fare for 3 would have been $3K+ more expensive if the agent did not help.
Oh and BTW, there was no long wait to speak to someone. I got connected after hitting 2.
I can live with the nasty egg white sandwiches for breakfast in FC, if United comes through like this everywhere else. This isn't the first time that United came through for me.
Oh and BTW, one of the segments went from P to D so now I don't have to do a mileage run to SMF or SFO for 10 EQM
