Originally Posted by
msit
I have an Amex Business Gold and Business Platinum card, and I just got the below email. I didn't know "account managers" were a thing. What can they do?
It sounds like you received a marketing email fishing for more info. The marketing person was not your "account manager". It's very unlikely that a customer would get anything useful out of such calls.
AmEx also allows you to designate a trusted person to do some or most of account maintenance operations. The term "Account Manager" applies to such trusted person you designate. If you want to learn more about this option, go to "Account Services" - "Card Management" portion of AmEx website, and look this up.