I have to disagree with some of what's been said here. I find CO aircraft to be newer and cleaner. They offer IFE, which airlines like NW don't. I also find the service to be generally excellent on-board. Numerous other FT folk have said the same things. Where they definitely have a problem is in seat pitch -- but seat pitch isn't the biggest thing for me (I'm not 6'6").

CO would tell you the following:
- MRTC has been a failure. AA has put back in place many of the seats it removed.
- Customers want greater frequency, not bigger planes.
- They are matching the LCCs in price and providing more service.

As far as CO packing the back with folks who don't care about anything but price is concerned, I'd have to agree. Some of us would pay a small premium to fly CO over other carriers. The way OnePass has changed in the last year or so, though, one wonders why they seem to be driving customers like this away. Loyalty should be worth a lot in the airline business. I often wonder what is in the water down in Houston....

I'm waiting to see what they have to announce in September. I sure hope we're not disappointed again.