Old Aug 29, 19, 9:39 pm
Join Date: Jul 2013
Location: Gulf Coast
Programs: HH Diamond; National EE
Posts: 1,561
Desk pre-printed RA causing additional fees... check your receipts!

I recently recently a 3-day reservation at a non-aisle location. Pick up at 3pm on Monday, drop off at 3pm Thursday. Nothing seemed out of the ordinary at time of pickup.

At drop-off, the grand total was $70 more than expected.

I studied the receipt closely and saw that my pickup time was shown as 5:58am on Monday. My 3-day reservation was billed as 4 days.

The counter agent had pre-printed the day’s rental agreements to speed up the pick-up process.

A quick call to the general customer service line got things straightened out. The phone agent was very nonchalant about it, but offered an apology.
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