Originally Posted by
timmy83
Burned by this a bit today, but actually in the opposite way in that my seat was given to a standby without voucher compensation (initially).
Was #1 on the UG list for CLT-PHL, volunteered for later flight. Checked with agent midway through boarding to confirm volunteers were still needed and was told to wait. Group 9 came and went and my upgrade was confirmed on list then given to next pax. Stepped to the podium following boarding to discuss voucher and agent looked startled and said that volunteers ended up not being needed. Apparently volunteering placed me in some sort of AA IT purgotory in which my seat and upgrade got taken, but I was listed as simply missing the flight. Agent suggested I not volunteer anymore. Any insights as to how this happens?
The agent probably offloaded you by mistake. From my understanding it's a long and difficult process to re-instate you onto a flight. It's happened to me before. This was an agent that didn't really know their job. You should have never been offloaded and how a GA can forget they have a volunteer is beyond me. What was the final outcome? Sounds like you did get some kind of compensation and I assume booked on a later flight. The GA should have offloaded the standby and put you on but would have had to explain why he/she didn't get the flight out on time. I think the GA took their frustration out on you by suggesting to not volunteer. Would that agent instead like the drama that goes along with an IVB?